Privacy policy

Last updated: January 2, 2026

Zen Create operates this store and website, including all related information, content, features, tools, and a range of products and services offered by Zen Create, in order to provide you, the customer, with a curated shopping experience (the "Services"). Zen Create is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, store, transfer, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, and to enforce or investigate potential violations of our terms or policies.

Cookies and Similar Technologies

We use cookies and similar technologies to operate, analyze, and improve the Services, remember user preferences, and support marketing and advertising activities. Cookies may be placed by us or by third parties such as Shopify.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Services. By continuing to use the Services, you consent to the use of cookies unless they are disabled in your browser.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy:

With Shopify, vendors and other third parties who perform services on our behalf.
With business and marketing partners to provide marketing services and advertise to you, subject to applicable law.
When you direct, request, or consent to disclosure.
With affiliates or within our corporate group.
In connection with legal obligations, enforcement of policies, or business transactions.
We do not share customer personal information with product brands or suppliers unless required to fulfill an order or comply with legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information may be stored or processed outside your country of residence.

To learn more, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

Security and Retention of Your Information

We implement reasonable safeguards to protect personal information. However, no system is completely secure. Personal information is retained only as long as necessary for operational, legal, or contractual purposes.

Your Rights and Choices

Right to access or know your personal information
Right to correct inaccurate information
Right to request deletion
Right to data portability (where applicable)
Right to manage communication preferences

South Africa – POPIA Compliance

Zen Create complies with the Protection of Personal Information Act (POPIA). Personal information is processed lawfully, transparently, and for a specific purpose. South African users may request access, correction, objection to processing, or deletion of personal information in accordance with POPIA.

International Transfers

Personal information may be transferred, stored, or processed outside your country of residence using legally recognized safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact

Email: admin@zencreate.co.za
Address: 1 Hercules Rd, Springdale, Gqeberha, Eastern Cape, 6020, South Africa